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Online Order Support

I want to enter multiple addresses:

Only account holders can send products to multiple addresses. Guest checkout with multiple addresses will not work with this online software. Create an account, and enter addresses into the address book of the account. Select the products and then select cart. Under the order, click on checkout with multiple addresses. If you do not wish to create an account, you may still order one address at a time by completing one order at a time. You may also email your address list to us at pistachiosandwine@hotmail.com, and we will contact you for the order and payment information.

The Coupon code won't work:

Be sure to check the limitations/rules for the particular coupon code. NOTE: If you are trying to use the same coupon code for multiple orders or addresses, it most likely will not work. One coupon code may be used per order. Coupon codes are valid for one order/address only. Enter the coupon code in all capital letters. Only one coupon code works per order. Depending on your browser, you may receive a one page checkout option. The coupon code will be in the lower right side of the page. Otherwise, The coupon code must be entered in the coupon code prompt AT THE VERY LAST PAGE after selecting shipping methods and filling in address and order information. If you still have difficulty, enter the coupon code in the note section of the order, and we will be able to edit the order to include the shipping code, prior to charging the sale. We will email a new invoice receipt to you with the change.

“The shopping cart is empty every time a shopper tries to add an additional Item to their cart.”

Short Answer:

 In other words, a shopper is unable to add more than one product to the shopping cart.

This occurs when cookies are disabled on the shopper’s browser, since our shopping cart uses cookies to keep track of the contents of each shopper’s cart.

To resolve this, the shopper needs to have their cookies enabled. 

Detailed Explanation:
 

Here is how you can enable cookies in various browsers and operating systems. Please select from the following options. If you still have problems with access, then please contact us !

Internet Explorer (Windows) FireFox / Netscape AOL Mac (Apple) Others
IE 6.x Firefox AOL 9.0 Mac Safari Opera
IE 5.x   AOL 8.0 Mac IE 5.x Mozilla
IE 4.x NS 7.x AOL 7.0/IE 6.x Mac IE 4.x  
IE 3.x NS 6.x AOL 7.0/IE 5.5    
  NS 4.x AOL 6.0    
  NS 3.x AOL 5.0    
    AOL 4.0    

    • Internet Explorer 6.x (for Windows)

      1. Select Tools
      2. Select Internet Options
      3. Select the Privacy tab.
      4. Make sure Settings is set to Medium.
      5. Select Advanced
      6. Uncheck override automatic cookie handling checkbox
      7. Click on the OK button at the bottom of the screen.
      8. Click OK to exit

    • Internet Explorer 5.x (for Windows)

      1. Go to Tools on the menu bar
      2. Pick Internet Options
      3. Click the Security tab
      4. Select the Custom Level tab
      5. Under "Allow Cookies that are stored on your computer" click "Enable"
      6. Under "Allow per-session cookies (not stored)" click "Enable"
      7. Select OK, Yes you want to save the settings

    • Internet Explorer 4.x (for Windows)

      1. Go to View on the menu bar
      2. Pick Internet Options
      3. Click the Advanced tab
      4. Go down to the Cookies section
      5. Click "Always Accept Cookies"
      6. Click OK

    • Internet Explorer 3.x (for Windows)

      1. Go to View on the menu bar
      2. Pick Options
      3. Click the Advanced tab
      4. Go down to the Cookies section
      5. Click "Warn Before Accept Cookies"
      6. Click OK

    • Firefox

      1. From the Firefox Toolbar, select Tools.
      2. Select Options
      3. Select Privacy
      4. Open Cookies
      5. Check Enable Cookies.
      6. Make sure Accept Cookies Normally is selected
      7. Click OK to save & exit.

    • Netscape 7.x

      1. Click Edit on the Toolbar.
      2. Click Preferences
      3. Click the Privacy and Security category; expand the list to show the subcategories.
      4. Click Cookies
      5. Three options are displayed. Click the appropriate choice:
        • Disable cookies
        • Enable cookies for the originating web site only
        • Enable all cookies
        • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

    • Netscape 6.x

      1. Click Edit on the Toolbar.
      2. Click Preferences
      3. Click the Privacy and Security category; expand the list to show the subcategories.
      4. Click Cookies
      5. Three options are displayed. Click the appropriate choice:
        • Disable cookies
        • Enable cookies for the originating web site only
        • Enable all cookies
        • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

    • Netscape 4.x

      1. Go to Edit on the menu bar
      2. Pick Preferences
      3. Go to the Advanced option on the Category menu
      4. Click the check box next to "Accept All Cookies"
      5. Click OK

    • Netscape 3.x

      1. Go to Options on the menu bar
      2. Pick Network Preferences
      3. Click the Languages tab
      4. Click the checkbox next to "Enable Java"
      5. Click OK

    • AOL 9.0

      1. From the AOL Toolbar, select Settings.
      2. Select Internet [Web] Options From Essentials
      3. Then On the Right Under Related items Click "Internet Explorer Settings"
      4. Select the Privacy tab
      5. Make sure Settings is set to Medium.
      6. Select Advanced
      7. Uncheck override automatic cookie handling checkbox
      8. Click OK to exit.

    • AOL 8.0

      1. From the AOL Toolbar, select Settings.
      2. Select Preferences
      3. Select Internet Properties (WWW)
      4. Select the Privacy tab
      5. Make sure Settings is set to Medium.
      6. Select Advanced
      7. Uncheck override automatic cookie handling checkbox
      8. Click OK to exit.

    • AOL 7.0 with IE 6.x

      1. From the AOL Toolbar, select Settings.
      2. Select Preferences
      3. Select Internet Properties (WWW)
      4. Select the Privacy tab
      5. Make sure Settings is set to Medium.
      6. Select Advanced
      7. Uncheck override automatic cookie handling checkbox
      8. Click OK to exit.

  • AOL 7.0 with IE 5.5

    1. From the AOL Toolbar, select Settings.
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Security tab
    5. Select the Custom Level tab
    6. Under "Allow Cookies that are stored on your computer" click "Enable"
    7. Under "Allow per-session cookies (not stored)" click "Enable"
    8. Select OK, Yes you want to save the settings

  • AOL 6.0

    1. From the AOL Toolbar, select Settings
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Security tab
    5. Select the Custom Level tab
    6. Under "Allow Cookies that are stored on your computer" click "Enable"
    7. Under "Allow per-session cookies (not stored)" click "Enable"
    8. Select OK, Yes you want to save the settings

  • AOL 5.0

    1. Go to My AOL
    2. Pick WWW
    3. Click the Security tab
    4. Go to Custom Level
    5. Scroll down to find Cookie
    6. Click "Enable"
    7. Click OK

  • AOL 4.0

    1. Click on Preferences
    2. Select on the WWW button
    3. Click on the Advanced tab
    4. Select the "Accept all cookies" checkbox

  • Mac Safari

    1. From the Safari menu, choose Preferences.
    2. Select the Security icon at the top of the window.
    3. Under Web Content Section, Check all options except Block Pop-up Windows.
    4. Under Accept Cookies Section, Select Always
    5. Close the window to save settings.

  • Mac Internet Explorer 5.x

    1. Click Edit
    2. Select Preferences
    3. Under the Receiving Files option, select Cookies
    4. Under "When receiving cookies:" select the desired level of cookie acceptance
    5. Under "When receiving cookies:" select the desired level of cookie acceptance
    6. Click OK to finish

  • Mac Internet Explorer 4.x

    1. Go to My AOL on the menu bar
    2. Pick WWW
    3. Go to the Advanced Settings option on the Category menu
    4. Click "Cookies"
    5. When receiving cookies: Click "Never Ask"
    6. Click OK

  • Opera

    1. Go to File in the menu bar
    2. Click on Preferences
    3. Under the group labeled Network click on Privacy
    4. In the section Cookies check mark de Enable Cookies box
    5. Click OK

  • Mozilla

    1. Go to Edit in the menu bar
    2. Click on Preferences
    3. Roll down the group labeled Privacy & Security
    4. Click on Cookies
    5. Check/uncheck the Disable Cookies radio button
    6. Click OK